Shipping & Delivery Policy

Last Updated: September 6, 2026

At Creppy Lab, trading as Creppy Lab ("Creppy Lab", "we", "us", or "our"), we offer worldwide shipping for eligible products.

This Shipping & Delivery Policy explains how orders are processed and delivered. By placing an order through our website, you acknowledge and agree to this policy, subject to any mandatory consumer rights applicable in your country or jurisdiction.

1. Worldwide Shipping

We ship orders internationally, subject to product availability, destination restrictions, customs requirements, carrier availability, and applicable laws.

Certain products or destinations may be subject to restrictions. If we are unable to fulfill an order to your destination, we will notify you and, where applicable, issue a refund for amounts paid for the affected order.

2. Order Processing Time

All orders require a processing period before they are shipped.

Our standard order processing time is:

3–5 business days.

Processing begins after payment has been successfully received and the order has been verified.

Processing time does not include weekends or public holidays unless otherwise stated.

During periods of unusually high order volume, promotions, product launches, holidays, or circumstances beyond our reasonable control, processing may take longer.

If a delay results in rights under applicable consumer protection law, those rights will not be affected by this policy.

3. Shipping & Transit Time

After your order has been processed and dispatched, the estimated shipping transit time is:

6–8 business days.

Accordingly, the normal estimated total timeframe from order processing to delivery is approximately:

9–13 business days, excluding weekends and public holidays.

These are estimated delivery times rather than guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may vary depending on the destination country, carrier, customs clearance, local delivery conditions, and other circumstances outside our reasonable control.

4. Delivery Estimates

The estimated delivery period begins after the order has completed processing and has been handed to the shipping carrier.

Delivery estimates may be affected by:

• Customs inspections or clearance;
• Import procedures;
• Local postal services;
• Carrier delays;
• Weather or natural disasters;
• Public holidays;
• Strikes or labor disruptions;
• Incorrect or incomplete delivery information;
• Government restrictions;
• Unforeseen logistical problems; or
• Other circumstances beyond our reasonable control.

Where applicable law provides mandatory delivery deadlines or remedies for delayed delivery, those legal requirements will prevail.

5. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary according to destination, package characteristics, shipping method, and other applicable factors.

Any shipping promotion or free-shipping offer is subject to the terms displayed at the time of purchase.

6. Customs Duties, Import Taxes, and Fees

Because we ship internationally, orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in our product or shipping prices and may be payable by the customer.

Customs rules vary by country and may change without notice.

Creppy Lab does not control customs authorities and cannot guarantee that an order will not be subject to additional charges.

If you refuse to pay applicable customs charges and the package is returned to us, any refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

Where permitted by law, reasonable shipping, return, customs, or handling costs incurred by us may be deducted from any refund.

7. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

• Full name;
• Street address;
• Apartment/unit number;
• City;
• Postal/ZIP code;
• State/province/region; and
• Country.

If an order has already been dispatched, we may be unable to change the delivery address.

Where permitted by law, additional costs resulting from an incorrect or incomplete address may be charged to the customer.

8. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active or update.

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier, where applicable.

You may also contact us at:

creppylab@gmail.com

We will make reasonable efforts to assist you with the carrier investigation.

Nothing in this section limits any mandatory consumer rights.

9. Lost, Stolen, or Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the package, shipping label, and damaged product so that we can investigate the issue.

If an order is lost in transit, we will work with the applicable carrier to investigate the shipment and, where required by applicable law, provide an appropriate remedy.

If a package is marked as delivered but cannot be located, please contact the carrier and us promptly.

Applicable consumer laws concerning delivery and risk of loss will apply where required.

10. Delayed Orders

The 3–5 business day processing period and 6–8 business day shipping period are estimates.

If we become aware of a significant delay, we will take reasonable steps to notify you where appropriate.

Where applicable law gives you the right to cancel an order, obtain a refund, or exercise another remedy because of a delivery delay, we will honor those rights.

11. Pre-Orders and Special Orders

If a product is offered as a pre-order, backorder, or special-order item, any specific shipping information displayed on the product page or checkout will apply to that item.

Where an order contains both immediately available products and pre-order products, the order may be shipped according to the terms displayed at checkout.

12. International Delivery Restrictions

We reserve the right not to ship to certain destinations where shipping would be unlawful, commercially impracticable, prohibited by sanctions, restricted by customs regulations, or unavailable through our shipping partners.

If we cannot fulfill an order for these reasons after payment has been made, we will provide an appropriate refund where required by applicable law.

13. Force Majeure

We will not be responsible for delays caused by events beyond our reasonable control, including natural disasters, extreme weather, war, civil unrest, pandemics, strikes, government action, customs restrictions, carrier failures, transportation disruptions, cyber incidents, or other extraordinary circumstances.

This provision does not exclude any mandatory consumer rights.

14. International Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer protection rights applicable to you.

Depending on your country or jurisdiction, you may have statutory rights concerning delivery times, cancellation, refunds, defective goods, risk of loss, or other matters.

Where mandatory local law provides greater protection than this policy, the applicable law will prevail.

15. Contact Us

If you have any questions about shipping or delivery, please contact:

Creppy Lab
Email: creppylab@gmail.com

We will make reasonable efforts to assist with your inquiry.