Returns & Refunds Policy

Last Updated: September 6, 2026

At Creppy Lab, trading as Creppy Lab ("Creppy Lab", "we", "us", or "our"), we want you to be satisfied with your purchase.

This Returns & Refunds Policy explains when and how you may return products and receive a refund.

This policy applies to purchases made through our website worldwide and is subject to all mandatory consumer protection laws applicable to your country or jurisdiction.

Nothing in this policy is intended to exclude, restrict, or limit any statutory right that cannot legally be excluded or limited.

1. 30-Day Returns

Unless a longer period is required by applicable law, you may request a return within 30 calendar days from the date you receive your order.

To qualify for our voluntary 30-day return policy, the product must:

• Be unused and unworn;
• Be in the same condition in which you received it;
• Be free from damage, stains, odors, or signs of use;
• Have all original tags and labels attached, where applicable;
• Be returned with its original packaging, where reasonably possible; and
• Be accompanied by a valid receipt, order confirmation, or other proof of purchase.

We reserve the right to refuse a voluntary return that does not meet these conditions, to the extent permitted by applicable law.

This does not affect any statutory rights you may have regarding defective, damaged, unsafe, misdescribed, or non-conforming products.

2. How to Request a Return

To request a return, contact us at:

creppylab@gmail.com

Please provide:

• Your order number;
• The product(s) you wish to return;
• The reason for the return, where applicable; and
• Any photographs or other information reasonably requested by us.

Please do not send a product back before your return has been approved and you have received our return instructions.

Unauthorized returns may be refused or may experience delays in processing.

If your return is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.

Return Address:
[INSERT RETURN ADDRESS]

3. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for the cost of returning an item when exercising our voluntary 30-day return policy for reasons such as a change of mind, incorrect size, or simply no longer wanting the product.

If the product is defective, damaged, incorrect, materially misdescribed, or otherwise does not conform to the applicable contract, we will cover reasonable return shipping costs where required by applicable law.

We will provide specific return-shipping instructions when your return request is approved.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive:

• A defective product;
• A damaged product;
• The wrong product;
• A product that is materially different from its description; or
• A product that otherwise does not conform to your purchase,

please contact us as soon as reasonably possible at:

creppylab@gmail.com

Please provide your order number and, where appropriate, photographs showing the product and its packaging.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Depending on your jurisdiction and the circumstances, the available remedy may include repair, replacement, refund, price reduction, or another legally required remedy.

Nothing in this policy limits statutory consumer guarantees, warranties, or remedies.

5. Non-Returnable Products

Subject to mandatory rights under applicable law, certain products may not be eligible for voluntary returns.

These may include:

• Perishable products, including certain food, flowers, plants, or similar goods;
• Made-to-order, bespoke, or personalized products;
• Products that cannot be returned for health or hygiene reasons once opened or unsealed, where permitted by law;
• Hazardous materials;
• Flammable liquids or gases; and
• Gift cards.

Sale and Clearance Items

Sale, clearance, or promotional products may be excluded from our voluntary 30-day return policy where permitted by law.

However, sale or discounted products remain covered by any mandatory statutory rights concerning defective, unsafe, misdescribed, or non-conforming goods.

6. European Union / EEA Statutory Withdrawal Rights

If you are a consumer located in the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have the right to cancel your purchase within the applicable statutory withdrawal period without providing a reason.

For consumers covered by EU consumer law, the standard withdrawal period for distance purchases of goods is generally 14 days from the date on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise this right, you must notify us of your decision to withdraw before the applicable deadline.

You may contact us at:

creppylab@gmail.com

Unless an exception applies, you must return the goods within the period required by applicable law.

Certain products may be exempt from the statutory withdrawal right, including certain personalized or made-to-order goods, goods liable to deteriorate or expire rapidly, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where applicable.

Where a statutory withdrawal right applies, we will process refunds in accordance with applicable law.

7. Other International Consumer Rights

Consumer protection laws vary significantly between countries.

If you purchase from outside the European Union, you may have mandatory cancellation, return, warranty, guarantee, refund, or other consumer rights under the laws applicable to your transaction.

Nothing in this policy limits those rights.

If the law applicable to your purchase provides a longer return period, additional remedies, or greater consumer protection than this policy, the applicable legal requirements will prevail.

8. Refunds

Once we receive your returned product, we will inspect it and determine whether the return is eligible for a refund.

We will notify you once the inspection has been completed and inform you whether your refund has been approved or rejected.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Unless a different period is required by applicable law, we aim to process approved refunds within 10 business days.

After we process the refund, your bank, credit card issuer, payment provider, or other financial institution may require additional time before the funds appear in your account.

9. Refund Delays

If you have not received an approved refund after 15 business days, please contact us at:

creppylab@gmail.com

When contacting us, please include your order number and the date on which the refund was approved.

We will investigate the status of the refund with the applicable payment provider.

10. Shipping Costs and Refunds

Unless otherwise required by applicable law, original shipping costs may not be refundable for voluntary returns made because of a change of mind, incorrect size, or similar reasons.

Where a product is defective, damaged, incorrect, or otherwise does not conform to the applicable contract, shipping costs and other amounts will be handled in accordance with applicable law.

For consumers exercising a statutory withdrawal right, any refund of original delivery charges will be handled in accordance with the applicable legislation.

11. Partial Refunds

Where permitted by applicable law, a partial refund may be issued where a returned product has diminished in value because it was handled beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.

This provision does not apply where applicable law prohibits a deduction or provides a different remedy.

12. International Orders, Customs, Duties, and Taxes

For international orders, customers may have paid customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless required by applicable law, such charges are not necessarily refundable by Creppy Lab.

Where a refund is legally required, we will process it in accordance with the applicable law.

13. Refused or Undeliverable Orders

If an order is returned to us because the customer:

• Provided an incorrect or incomplete address;
• Refused delivery;
• Failed to collect the package; or
• Otherwise caused the package to be returned,

we will handle the refund in accordance with applicable law.

Where permitted by law, reasonable shipping, return, handling, or other costs incurred by us may be deducted from the refund.

This provision does not limit mandatory consumer rights.

14. Exchanges

We generally do not offer direct exchanges.

If you want a different size, color, or product, the quickest option is generally to return the original item and place a new order once the return has been approved.

This does not affect any statutory right to a replacement where a product is defective, incorrect, or otherwise non-conforming.

15. Fraudulent or Abusive Returns

We reserve the right to investigate returns that appear to involve fraud, intentional misuse, false claims, or other unlawful activity.

Where permitted by law, we may refuse voluntary returns or restrict future transactions where there is reasonable evidence of abuse or fraud.

Nothing in this section limits mandatory statutory consumer rights.

16. Risk and Responsibility for Returned Products

Customers are responsible for ensuring that returned products are packaged appropriately and sent using the return method specified by us.

Where permitted by applicable law, Creppy Lab is not responsible for returned products that are lost or damaged while being returned using a shipping method not authorized or recommended by us.

Where applicable law places responsibility for return transit on us, those legal requirements will apply.

17. Consumer Protection Disclaimer

This policy does not exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived.

Nothing in this policy limits statutory rights relating to:

• Defective products;
• Product safety;
• Misrepresentation;
• Statutory warranties or guarantees;
• Cancellation or withdrawal;
• Refunds;
• Repairs;
• Replacements;
• Price reductions; or
• Other mandatory consumer remedies.

If any provision of this policy conflicts with mandatory law applicable to your purchase, the mandatory legal requirement will prevail.

18. Changes to This Policy

We may update this Returns & Refunds Policy from time to time.

The latest version will be posted on our website with an updated "Last Updated" date.

Changes will not retroactively affect rights relating to purchases already made where prohibited by applicable law.

19. Contact Us

For questions regarding returns, refunds, cancellations, defective products, or exchanges, please contact:

Creppy Lab
Email: creppylab@gmail.com
Return Address: [INSERT RETURN ADDRESS]